Dispatcher for Non-Emergency Medical Services
GMAT-CDM90Q2AYX | apply now
Location | Cincinnati, Ohio
We focus primarily on inter-facility (door to hospital ) transports as well as various other types of transport. If you are looking for a fast-paced environment, to gather experience and knowledge, and advance your career in NEMT, GM Automotive Transport will be a great fit for you!
Duties and Responsibilities
- Maintain and review routing software for dispatching and routing of NEMT drivers; proactively manage and modify routes/schedules to improve services throughout the shift
- Monitor multiple vendor portals for requests and real time updates; ability to multitask is imperative
- Responsible for driver phone calls for information regarding scheduling issues and field situations; notify supervisor when situations call for escalation
- Provide stellar customer service to clients while coordinating new trip requests.
- Resolve problems and/or complaints quickly and efficiently
- Relays instructions from supervisors, messages and emergency information.
- Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
- Follows established parameters/formats in receiving requests for service.
- Assists all GM Automotive Transport drivers and supports overall office phone coverage
Minimum Required Qualifications
- High School diploma required
- 2+ years of dispatching experience a must along with strong data entry skills
- Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
- Skilled in reading and writing English.
- Must be technically savvy and able to navigate web based software, and tools such as Google docs, sheets, etc
- Must have previous customer service and scheduling experience
- Ability to efficiently utilize all equipment assigned to him or her.
- Ability to manage multiple tasks simultaneously.
- Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
- Must have professional phone etiquette skills and strong ability to multitask
- Effective problem-solving abilities and troubleshooting skills
- Ability to work independently and possess strong attention to detail
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