Dispatcher for Non-Emergency Medical Services

GMAT-CDM90Q2AYX  |  apply now

Location | Cincinnati, Ohio

We focus primarily on inter-facility (door to hospital ) transports as well as various other types of transport. If you are looking for a fast-paced environment, to gather experience and knowledge, and advance your career in NEMT, GM Automotive Transport will be a great fit for you!

Duties and Responsibilities

• Maintain and review routing software for dispatching and routing of NEMT drivers; proactively manage and modify routes/schedules to improve services throughout the shift
• Monitor multiple vendor portals for requests and real time updates; ability to multitask is imperative
• Responsible for driver phone calls for information regarding scheduling issues and field situations; notify supervisor when situations call for escalation
• Provide stellar customer service to clients while coordinating new trip requests.
• Resolve problems and/or complaints quickly and efficiently
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Assists all GM Automotive Transport drivers and supports overall office phone coverage

Minimum Required Qualifications

• High School diploma required
• 2+ years of dispatching experience a must along with strong data entry skills
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Must be technically savvy and able to navigate web based software, and tools such as Google docs, sheets, etc
• Must have previous customer service and scheduling experience
• Ability to efficiently utilize all equipment assigned to him or her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Must have professional phone etiquette skills and strong ability to multitask
• Effective problem-solving abilities and troubleshooting skills
• Ability to work independently and possess strong attention to detail